Remote SaaS Retention & Upsell Specialist

Aura; United States; Remote; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Parental leave

Job summary

Aura is hiring Full-time Customer Loyalty Representatives to work from home in the United States. You will handle inbound cancellation calls to retain customers, and make outbound calls about failed payments while identifying upsell opportunities for Aura's identity protection solutions.

You bring 1–2 years in sales or retention, strong communication and self-motivation, plus solid business sense and teamwork.

Qualifications

• 1–2 years of sales/retention experience with metrics.
• Strong communication and self-motivation.
• Business acumen and teamwork.

Responsibilities

• Handle inbound cancellation calls and retain customers.
• Make outbound calls regarding failed subscription payments.
• Identify upsell opportunities for Aura's identity protection solutions.

Skills

Sales retention

Communication

Teamwork

Self-motivation

Job description

Aura is hiring Full-time Customer Loyalty Representatives to work from home in the United States. You will handle inbound cancellation calls to retain customers, and make outbound calls about failed payments while identifying upsell opportunities for Aura's identity protection solutions.

You bring 1–2 years in sales or retention, strong communication and self-motivation, plus solid business sense and teamwork.