Remote SaaS Retention & Forecasting Analyst

GoTo; Salt Lake City (UT); Remote; USD 98,000 - 151,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Wellness program

Employee resource groups

Job summary

GoTo is seeking a Financial Analyst, SaaS Retention Specialist, to own renewal forecasting, retention analytics, and proactive insights across SaaS product lines. You will collaborate with cross-functional teams to improve retention outcomes and inform strategic planning.

The role emphasizes rigorous data handling, weekly and monthly reconciliations, and clear communication of findings to leadership. This remote position offers competitive salary and benefits in a fast-paced environment.

Qualifications

• Forecast end-to-end renewal forecasting; validate models for churn, renewal rates, and retention outcomes with high precision.
• Analyze retention metrics and trends for designated SaaS product lines; deliver actionable insights to leaders across teams.
• Conduct deep-dive variance analysis and deliver recommendations that influence business strategies.
• Reconcile retention data weekly/monthly and ensure accuracy and timeliness of reporting.

Responsibilities

• Forecast end-to-end renewal forecasting; validate models for churn, renewal rates, and retention outcomes with high precision.
• Analyze retention metrics and trends for designated SaaS product lines; deliver actionable insights to Retention Analytics and stakeholders.
• Conduct variance analysis and proactively deliver recommendations that influence business strategies.
• Reconcile retention data on a weekly/monthly basis and ensure reporting accuracy.

Skills

Forecasting

Retention Analysis

Proactive Insights

Reporting & Data Integrity

Education

Bachelor’s degree in Finance, Business, Economics, or related field

Job description

GoTo is seeking a Financial Analyst, SaaS Retention Specialist, to own renewal forecasting, retention analytics, and proactive insights across SaaS product lines. You will collaborate with cross-functional teams to improve retention outcomes and inform strategic planning.

The role emphasizes rigorous data handling, weekly and monthly reconciliations, and clear communication of findings to leadership. This remote position offers competitive salary and benefits in a fast-paced environment.