Remote SaaS Renewals Specialist: Growth & Retention

Bird Rock Systems, Inc; Phoenix (AZ); Remote; USD 50,000 - 60,000; Full time

Job summary

Bird Rock Systems, Inc. is seeking a Renewals Specialist in Phoenix. You will support customers with renewals, create renewal quotes, and act as a liaison among customers, partners and distributors.

The role emphasizes growth, retention, and collaboration with the renewals team in a fast-paced tech environment. Ideal candidates have a Bachelor’s degree or equivalent experience and familiarity with IT and SaaS contract management.

Qualifications

• Bachelor's degree or equivalent experience.
• General understanding and experience working in the IT industry.
• General understanding and experience managing SaaS contracts.

Responsibilities

• Collaborate with Account Managers to create a strong customer support experience.
• Create and present renewal quotes to customers and notify customers of upcoming contract expiration.
• Act as the liaison between customers, partners and distributors.
• Build strong relationships with internal team, partners, and customers.
• Work with internal stakeholders to grow accounts and drive customer retention.
• Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast.
• Present quotes and renewals calendars with customers.

Skills

Customer service

Relationship building

Negotiation

Communication

Multitasking

Education

Bachelor's degree or equivalent experience

Job description

Bird Rock Systems, Inc. is seeking a Renewals Specialist in Phoenix. You will support customers with renewals, create renewal quotes, and act as a liaison among customers, partners and distributors.

The role emphasizes growth, retention, and collaboration with the renewals team in a fast-paced tech environment. Ideal candidates have a Bachelor’s degree or equivalent experience and familiarity with IT and SaaS contract management.