Remote Renewals Pro - SaaS Revenue Growth

SpyCloud, Inc.; Austin (TX); Híbrido; USD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Employer Contribution

Health, Vision, and Dental Insurance

Health Savings Account (HSA) with E.Ch

Employer Paid Life, Short-term, and LT

Disability Insurance

Generous PTO & 16 holidays

Descripción de la vacante

SpyCloud, Inc. is seeking a Renewals Specialist to drive renewal revenue and ensure data accuracy across the renewal lifecycle. The role collaborates with Customer Success Management to maintain strong customer interactions and timely renewals.

Responsibilities include creating renewal quotes, managing CPQ data, and escalating opportunities as needed. The position emphasizes a proactive, customer-focused approach in a fast-paced SaaS environment.

Formación

• 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
• Familiarity with Software as a Service (SaaS) solutions.
• Salesforce experience required.

Responsabilidades

• Own the renewals process from start to finish.
• Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
• Drive revenue by facilitating commitment and follow-through on securing payment from customers.
• Work in CPQ, ensuring completeness and accuracy of data and processes.
• Review historical customer needs and the current landscape with Customer Success Management.
• Create renewal quotes and purchase orders that follow company guidelines and expectations.
• Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure timely renewals.
• Communicate and follow up directly with customers as needed.
• Identify when opportunities need to be escalated and work to find optimal solutions.
• Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.

Conocimientos

Detail orientation

Customer service

Team player

Time management

SaaS familiarity

Salesforce experience

Descripción del empleo

SpyCloud, Inc. is seeking a Renewals Specialist to drive renewal revenue and ensure data accuracy across the renewal lifecycle. The role collaborates with Customer Success Management to maintain strong customer interactions and timely renewals.

Responsibilities include creating renewal quotes, managing CPQ data, and escalating opportunities as needed. The position emphasizes a proactive, customer-focused approach in a fast-paced SaaS environment.