Renewals Specialist

Bird Rock Systems; Phoenix (AZ); Hybride; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental and Vision Insurance

Unlimited PTO

Paid Family Leave

Flexible Spending Accounts

Pet Insurance

Employee Assistance Program

Life & AD&D Insurance

Wellness Reimbursement

Cell Phone Reimbursement

Résumé du poste

Bird Rock Systems in Phoenix is seeking a Renewals Specialist to support customers with renewal processes and recommendations. The role emphasizes strong communication and relationship-building to ensure renewal success.

You will collaborate with Account Managers, manage renewal quotes, and act as the liaison among customers, partners, and internal teams to drive retention and growth in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• General understanding of IT industry.
• Experience managing SaaS contracts.

Responsabilités

• Collaborate with Account Managers to create a strong customer support experience.
• Create and present renewal quotes to customers and notify customers of upcoming contract expiration.
• Act as the liaison between customers, partners and distributors.
• Build strong relationships with internal team, partners, and customers.
• Work with internal stakeholders to grow accounts and drive customer retention.
• Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast.
• Present quotes and renewals calendars with customers.

Connaissances

Customer service

Relationship building

Retention management

Multitasking

Organizational skills

Critical thinking

Communication

Negotiation

Proactive process improvement

Team collaboration

Formation

Bachelor's degree or equivalent

Description du poste

Renewals Specialist - Phoenix

Location

• Must be based in Phoenix, Arizona
• Work will be conducted remotely

Why Bird Rock Systems

At Bird Rock Systems, we take pride in being named one of the Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.

What Sets Us Apart:

• Best Workplace Awards: Bird Rock Systems is proud to be recognized for our commitment to fostering a positive, collaborative, and innovative culture. Our honors include:
  • Inc.'s Best Workplaces
  • San Diego Business Journal's Best Places to Work
  • San Diego SHRM Workplace Excellence Award
• Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
• Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues – we're friends who collaborate, support, and celebrate together.
• Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.

Your Opportunity:

At Bird Rock Systems, you're not just an employee – you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose.

Position Summary

The ideal candidate will be self-motivated and eager to create a better experience supporting our customers. You will be able to fully understand our customers’ needs regarding support renewals and provide recommendations as needed. This individual will have excellent communication abilities.

Main Duties

• Collaborate with Account Managers to create a strong customer support experience
• Create and present renewal quotes to customers and notify customers of upcoming contract expiration
• Act as the liaison between customers, partners and distributors
• Build strong relationships with internal team, partners, and customers
• Work with internal stakeholders to grow accounts and drive customer retention
• Work collaboratively with the renewals team to manage our renewals pipeline and weekly forecast
• Present quotes and renewals calendars with customers.

Education & Experience

• Bachelor's degree or equivalent experience
• General understanding and experience working in the IT industry
• General understanding and experience managing SaaS contracts

Qualifications & Key Skills

• Results driven, self-motivated performer
• Good customer service and relationship building skills
• Experience managing customer retention
• Ability to multitask and display strong organizational skills
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic
• Effective communication and listening skillsAbility to use critical thinking to solve complex issues
• A positive and flexible attitude for working in a fast-paced team
• Dedication to constant learning and improvement
• Strong negotiation understanding

Compensation

• Salary Range: $50k - $60k salary + bonus opportunity
• The above represents the expected salary range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

Benefits

At Bird Rock Systems, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Bird Rock Systems continually seeks to provide a workplace where everyone can be their authentic self. Through Bird Rock Systems competitive benefits offerings and various training and development opportunities, we have you covered with our Benefits Program which includes:

• Medical, Dental, and Vision Insurance
• Unlimited Paid Time Off
• Paid Family Leave Benefits
• Flexible Spending Accounts
• Pet Insurance
• Employee Assistance Program
• 100% Employer-Paid Life & AD&D Insurance, Short- and Long-Term Disability Insurance
• Monthly Wellness Reimbursement
• Cell Phone Reimbursement