Remote SaaS Renewals Architect

Argo AI; United States; On-site; USD 85,000 - 102,000; Full time

Benefits offered by this job

Remote and flexible work environment

Medical, dental & vision benefits

401(k) with match

Job summary

ClearGov seeks an analytical, process-driven Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments. You will be the customer-facing contact for select SMB and Tech Touch accounts, optimizing digital renewal processes for scale.

You will forecast retention, build renewal playbooks, and drive systems efficiency with CS Ops, Revenue Ops, and Sales. The role offers a remote US work setup with strong compensation and comprehensive benefits.

Qualifications

• 2-3 years of hands-on Renewals, AM, or Revenue Ops in a high-growth B2B SaaS environment.
• Mastery in renewal forecasting, GRR/NRR modeling, and risk identification with CS Ops.
• Deep proficiency in Salesforce SFDC management, dashboards, and opportunity workflow design.
• Experience using CS platforms (ChurnZero, Gong) and AI/automation tools to drive digital engagement.
• Clear understanding of SaaS metrics (GRR, NRR), pricing strategies, contracting, and uplift structures.
• Proven ability to design scalable, repeatable renewal processes.
• Comfortable engaging directly with SMB and Tech Touch accounts for renewals.

Responsibilities

• Predictive retention and forecasting: build renewal models, flag risk, project GRR/NRR to leadership.
• Design and operate the end-to-end renewal model across high-, mid-, and digital-touch segments.
• Define lifecycle stages, triggers, and ROE between CS, AM, Sales, and RevOps.
• Manage SFDC renewal pipelines, opportunities, forecasting workflows, and data integrity.
• Implement AI-driven insights, automated messaging, and workflow triggers for scale.
• Operationalize renewal pricing, uplift models, and multi-year terms aligned with SaaS best practices.
• Document SOPs and train CS teams on commercial conversations and compliance.

Skills

Renewals

Forecasting

GRR/NRR modeling

Commercial acumen

Process design

Customer-facing experience

Cross-functional collaboration

Tools

SFDC (Salesforce)

ChurnZero

Gong

Job description

ClearGov seeks an analytical, process-driven Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments. You will be the customer-facing contact for select SMB and Tech Touch accounts, optimizing digital renewal processes for scale.

You will forecast retention, build renewal playbooks, and drive systems efficiency with CS Ops, Revenue Ops, and Sales. The role offers a remote US work setup with strong compensation and comprehensive benefits.