Renewals Strategy Lead — Remote

ClearGov; United States; On-site; USD 85,000 - 102,000; Full time

Benefits offered by this job

Remote and flexible work environment

Competitive compensation and benefits

Opportunities to grow as we scale

401(k) with employer match

Job summary

ClearGov is seeking an analytical, process-driven Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments. This role focuses on operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting.

You will also serve as a customer-facing commercial contact for SMB and Tech Touch accounts, leveraging direct interactions to continuously optimize our digital renewal processes for scale and impact.

Qualifications

• 2–3 years of hands-on experience in Renewals, Account Management, or Revenue Operations in a high-growth B2B SaaS environment.
• Mastery in renewal forecasting, GRR/NRR modeling, and risk identification in partnership with CS Ops.
• Deep proficiency in Salesforce (SFDC) management, dashboards, and opportunity workflows.
• Experience using CS platforms (ChurnZero, Gong) and AI tools to drive digital engagement.
• Strong commercial acumen with understanding of SaaS metrics, pricing, contracting, and uplift structures.
• Ability to design clear, scalable renewal processes and SOPs.
• Comfortable engaging directly with SMB and Tech Touch accounts for renewals.

Responsibilities

• Predictive retention and forecasting: build renewal models, flag risk indicators, and project GRR/NRR for leadership.
• Structure renewal operating model across high-touch, mid-touch, and digital segments.
• Define lifecycle stages, milestones, and cross-functional ROE between CS, AM, Sales, and RevOps.
• Manage SFDC renewal pipelines, forecasting workflows, and data integrity.
• Implement AI-driven insights, automated messaging, and workflow triggers to scale renewals.
• Operationalize renewal pricing strategies, uplift models, and multi-year terms.
• Document SOPs and train CS teams on commercial conversations and system compliance.

Skills

Renewals

Account Management

Revenue Operations

SaaS Renewal Forecasting

Commercial Acumen

Process Design

Customer Facing

Tools

Salesforce (SFDC)

ChurnZero

Gong

Job description

ClearGov is seeking an analytical, process-driven Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments. This role focuses on operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting.

You will also serve as a customer-facing commercial contact for SMB and Tech Touch accounts, leveraging direct interactions to continuously optimize our digital renewal processes for scale and impact.