Remote SaaS Customer Success PM/BA — Renewals & Growth

Snowrelic Inc; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Snowrelic Inc is hiring for a Customer Success PM/BA for a 12-month remote position focused on renewals management, customer retention, and product expansion.

The role requires expertise in customer success operations and the ability to create success playbooks and implement process improvements. Candidates should possess skills in business analysis and project management, with a focus on stakeholder management and customer lifecycle.

Responsibilities

• Manage renewals and improve customer retention.
• Oversee product expansion and success operations.
• Develop success playbooks and process improvements.

Skills

Customer Success (CS)

Business Analysis / Project Management

Renewals & Retention Experience

Stakeholder Management

Requirements Gathering

Process Documentation

Customer Lifecycle Management

Job description

Snowrelic Inc is hiring for a Customer Success PM/BA for a 12-month remote position focused on renewals management, customer retention, and product expansion.

The role requires expertise in customer success operations and the ability to create success playbooks and implement process improvements. Candidates should possess skills in business analysis and project management, with a focus on stakeholder management and customer lifecycle.