Renewals Manager

ClearGov; United States; On-site; USD 85,000 - 102,000; Full time

Benefits offered by this job

Remote and flexible work environment

Competitive compensation and benefits

Opportunities to grow as we scale

401(k) with employer match

Job summary

ClearGov is seeking an analytical, process-driven Renewals Manager to design, own, and scale end-to-end renewal operations across all customer segments. This role focuses on operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting.

You will also serve as a customer-facing commercial contact for SMB and Tech Touch accounts, leveraging direct interactions to continuously optimize our digital renewal processes for scale and impact.

Qualifications

• 2–3 years of hands-on experience in Renewals, Account Management, or Revenue Operations in a high-growth B2B SaaS environment.
• Mastery in renewal forecasting, GRR/NRR modeling, and risk identification in partnership with CS Ops.
• Deep proficiency in Salesforce (SFDC) management, dashboards, and opportunity workflows.
• Experience using CS platforms (ChurnZero, Gong) and AI tools to drive digital engagement.
• Strong commercial acumen with understanding of SaaS metrics, pricing, contracting, and uplift structures.
• Ability to design clear, scalable renewal processes and SOPs.
• Comfortable engaging directly with SMB and Tech Touch accounts for renewals.

Responsibilities

• Predictive retention and forecasting: build renewal models, flag risk indicators, and project GRR/NRR for leadership.
• Structure renewal operating model across high-touch, mid-touch, and digital segments.
• Define lifecycle stages, milestones, and cross-functional ROE between CS, AM, Sales, and RevOps.
• Manage SFDC renewal pipelines, forecasting workflows, and data integrity.
• Implement AI-driven insights, automated messaging, and workflow triggers to scale renewals.
• Operationalize renewal pricing strategies, uplift models, and multi-year terms.
• Document SOPs and train CS teams on commercial conversations and system compliance.

Skills

Renewals

Account Management

Revenue Operations

SaaS Renewal Forecasting

Commercial Acumen

Process Design

Customer Facing

Tools

Salesforce (SFDC)

ChurnZero

Gong

Job description

About ClearGov

ClearGov is building the modern financial operating layer for the public sector. We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.

Today, more than 2,000 public sector organizations use ClearGov, and we continue to expand our platform and reach as we grow.

Our Core Values

• Be Clear & Credible
  We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.
• Be Human
  We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.
• Be Better Together
  We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.
• Be Honourable/Honorable
  We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.
• Be Connected
  We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

What Makes You a Great Fit

• You take ownership and follow through
• You communicate clearly and effectively
• You're comfortable solving problems and figuring things out
• You learn quickly and adapt as things change
• You care about the team, not just your own work
• You bring a sense of humor and perspective to what you do

About The Opportunity

ClearGov is seeking an analytical, process-driven Renewals Manager to design, own, and scale our end-to-end renewal operations across all customer segments. This is primarily a strategic and process-focused role dedicated to operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting.

Additionally, you will serve as a customer-facing commercial contact for our SMB and Tech Touch (TT) accounts when needed, leveraging those direct interactions to continually optimize our digital renewal processes for scale.

Key Responsibilities

• Predictive Retention & Forecasting: Work with CS Ops to build and own renewal forecasting models, flag early risk indicators, and deliver accurate Gross Retention Rate (GRR) and Net Retention Rate (NRR) projections to leadership.
• Process Architecture & Segmentation: Build, standardize, and own the end-to-end renewal operating model across high-touch, mid-touch, and digital customer segments.
• Stages & Rules of Engagement: Define explicit lifecycle stages, milestone triggers, and cross-functional ROE between Customer Success, Account Management, Sales, and RevOps.
• Salesforce & Systems Optimization: Manage SFDC renewal pipelines, opportunity generation, forecasting workflows, and data integrity to ensure accurate net retention reporting.
• AI & Digital Scaling: Implement AI-driven insights, automated messaging, and workflow triggers to efficiently scale renewals for digital/low-touch segments.
• Commercial Strategy & Execution: Operationalize renewal pricing strategies, annual uplift models, contract co-terming, and multi-year commitment terms aligned with B2B SaaS best practices.
• Cross-Functional Enablement: Document standard operating procedures (SOPs) and train CS teams on commercial conversations, objection handling, and system compliance.

Critical Skills/Experience

• Experience: 2–3 years of hands‑on experience in Renewals, Account Management, or Revenue Operations within a high-growth B2B SaaS environment.
• SaaS Renewal Forecasting: Demonstrated mastery in renewal pipeline forecasting, GRR/NRR modeling, and risk identification in partnership with CS Ops.
• Systems Expertise: Deep proficiency in Salesforce (SFDC) management, dashboarding, and opportunity workflow design.
• Automation & AI: Practical experience using CS platforms (e.g., ChurnZero, Gong), AI tools, and automation engines to drive digital engagement and operational efficiency.
• Commercial Acumen: Clear understanding of SaaS metrics (GRR, NRR), pricing strategies, contracting, and uplift structures.
• Process Design: Proven track record of taking complex or ad‑hoc workflows and structuring them into clear, repeatable, and scalable operating standards.
• Customer‑Facing Capability: Comfortable engaging directly with SMB and Tech Touch accounts for commercial renewal discussions and negotiations.

Compensation

• In the spirit of transparency, we are excited to share the base salary for this position is $85,000 - $102,000 USD and exclusive of fringe benefits or potential bonuses. In addition to your base salary, this position has an uncapped variable first-year target range of $15,000 - $18,000 USD. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Why Join ClearGov

• Remote and flexible work environment
• Meaningful work that impacts communities across the United States
• Collaborative, high-performing team
• Competitive compensation and benefits
• Opportunities to grow as we scale

Benefits

• Medical, dental & vision insurance
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short-term and long-term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays
• 3 wellness days
• Paid vacation time off
• Sick and safe time off
• Paid parental leave
• Paid bereavement leave
• Paid jury duty + civic service leave
• Employee assistance program
• 2 summer days + annual end-of-year "Dimming of the Lights"
• Employee referral bonus program

Equal Opportunity Employer

ClearGov is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, age, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.