Remote SaaS Renewal & Growth Specialist

Gordian; United States; À distance; USD 76 000 - 126 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) retirement plan

Résumé du poste

Gordian, part of Fortive, seeks a SaaS Renewal Account Representative to sustain and expand relationships with key clients using our SaaS and print solutions. Remote in ET Zone, you will drive renewals, upsells, and strategic adoption while coordinating with sales and support teams.

You will monitor usage, align solutions with client goals, and maintain detailed CRM records to inform reports and strategy for growth across assigned accounts.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• 2+ years proven SaaS account management experience.
• Strong communication, negotiation, and interpersonal skills.
• Technical aptitude to understand complex software solutions.
• Experience with CRM and sales analytics tools such as Salesforce and Salesloft.

Responsabilités

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Understand the clients' business goals and objectives to align our SaaS solutions with their needs.
• Monitor customer usage and performance, identifying opportunities for improvement and guidance.
• Maintain a deep understanding of Gordian's SaaS products and services.
• Consistently achieve or exceed sales quota by driving customer renewals, upsells, and expansion opportunities.
• Identify upsell and cross-sell opportunities within key accounts.
• Collaborate with sales and marketing to expand revenue within existing clients.
• Address client inquiries and coordinate with support and technical teams as needed.
• Ensure client satisfaction by resolving issues effectively and efficiently.
• Maintain accurate CRM records and provide regular account performance reports.

Connaissances

Relationship management

Account management

SaaS knowledge

Communication

Negotiation

CRM software

Salesforce

Salesloft

Formation

Bachelor's degree in business/marketing or related field

Outils

Salesforce

Salesloft

Description du poste

Gordian, part of Fortive, seeks a SaaS Renewal Account Representative to sustain and expand relationships with key clients using our SaaS and print solutions. Remote in ET Zone, you will drive renewals, upsells, and strategic adoption while coordinating with sales and support teams.

You will monitor usage, align solutions with client goals, and maintain detailed CRM records to inform reports and strategy for growth across assigned accounts.