Global SaaS Renewals Strategist (Remote)

Zone & Co; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote

Global team

High-velocity environment

Job summary

Zone & Co is seeking a Renewal Specialist, Services Sales to manage a global renewal book for a SaaS platform built on Oracle NetSuite. You will own renewal activities, apply segmentation, and negotiate terms across regions, ensuring retention and recurring revenue while aligning with customer usage and satisfaction.

This remote-first role requires strong communication, commercial instincts, and the ability to operate across cross-functional teams including Customer Success, Sales, Legal,

Qualifications

• Experience managing renewals at scale for SaaS/fintech environments.
• Ability to apply segmentation, usage, and value to renewal conversations.
• Strong written and verbal communication with a customer-first mindset.
• Proven negotiation skills to secure favorable terms while protecting revenue.

Responsibilities

• Own and manage a defined renewal book of business across global customer accounts and serve as the primary renewal contact.
• Apply segmentation strategies to prioritize engagement and execute against a renewal calendar.
• Conduct pre-renewal usage and health reviews in partnership with Customer Success.
• Deliver renewal proposals and negotiate terms within established parameters.
• Identify opportunities for early renewals, multi-year commitments, and upsell.
• Address churn risks via proactive outreach and escalation.
• Monitor churn trends and support mitigation strategies with leadership.
• Coordinate with Legal and Finance to ensure timely contract execution and data accuracy.
• Manage post-renewal handoff to ensure service continuity.
• Forecast renewals and contribute to revenue planning and retention targets.
• Maintain accurate CRM records and renewal metrics.

Skills

Renewals management

Customer communication

Commercial acumen

Negotiation

CRM proficiency

SaaS knowledge

Global perspective

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

CPQ tools

DocuSign

Contract management systems

Job description

Zone & Co is seeking a Renewal Specialist, Services Sales to manage a global renewal book for a SaaS platform built on Oracle NetSuite. You will own renewal activities, apply segmentation, and negotiate terms across regions, ensuring retention and recurring revenue while aligning with customer usage and satisfaction.

This remote-first role requires strong communication, commercial instincts, and the ability to operate across cross-functional teams including Customer Success, Sales, Legal,