Remote SaaS Renewal & Growth Account Manager

Fortive; United States; Remote; USD 76,000 - 126,000; Full time

Job summary

The SaaS Renewal Account Representative at Fortive is a remote role (Eastern Time) focused on maintaining and expanding relationships with key SaaS and print solution clients. You will drive renewals, upsells, and adoption while coordinating with sales and support teams.

You will monitor usage, align solutions with client goals, maintain CRM records, and report on performance. A bachelor's degree and 2+ years in account management in SaaS are required, with Salesforce and Salesloft experience

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or related field.
• 2+ years of account management experience, preferably SaaS.
• Strong communication, negotiation, and interpersonal skills.
• Technical aptitude to understand complex software solutions.
• Experience with CRM and sales analytics tools such as Salesforce and Salesloft.

Responsibilities

• Develop and maintain strong relationships with key stakeholders in client organizations.
• Understand client goals to align SaaS solutions with their needs.
• Monitor usage and performance, identify improvement opportunities.
• Maintain deep understanding of the SaaS products and services.
• Achieve or exceed sales quota through renewals, upsells, and expansions.
• Identify upsell/cross-sell opportunities within accounts.
• Collaborate with sales and marketing to expand revenue in existing clients.
• Address inquiries, coordinate with support/technical teams as needed.
• Ensure client satisfaction by resolving issues efficiently.
• Maintain accurate CRM records and provide regular performance reports.

Skills

Account management

Communication

Negotiation

Interpersonal skills

Organizational skills

Problem-solving

Technical aptitude

Revenue targets

Education

Bachelor's degree in business, marketing, or related field

Tools

Salesforce

Salesloft

Job description

The SaaS Renewal Account Representative at Fortive is a remote role (Eastern Time) focused on maintaining and expanding relationships with key SaaS and print solution clients. You will drive renewals, upsells, and adoption while coordinating with sales and support teams.

You will monitor usage, align solutions with client goals, maintain CRM records, and report on performance. A bachelor's degree and 2+ years in account management in SaaS are required, with Salesforce and Salesloft experience