Remote SaaS Provisioning Architect

WorkWave

Holmdel Township (NJ)

Hybrid

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401k with company match

Remote-friendly

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

WorkWave is a leading provider of SaaS solutions and is seeking an experienced Provisioning Specialist to join our Global Professional Services team. You will lead strategic alignment, technical enablement, and operational integrity of SaaS platform implementations for enterprise clients.

You will design, evaluate, and execute software environment setups, oversee financial processing integrations, and direct client regulatory compliance frameworks while collaborating cross-functionally to drive

Qualifications

Detail-oriented mindset with meticulous accuracy.
Ability to exercise independent judgment and make key decisions.
Analytical mindset with capacity to optimize system workflows.
Policy formulation and negotiation; enforce standards and boundaries.
Excellent written and verbal communication with customers and internal teams.
Ability to prioritize mission-critical tasks over trivial ones.
Assertiveness to challenge non-team requests for efficiency.
Experience analyzing workflows in enterprise CRM/SaaS environments.

Responsibilities

Systems Architecture & Provisioning Strategy: Evaluate client requirements to configure and execute WorkWave database environments and optimize onboarding configurations.
Financial Activation: Lead activation of WorkWave Payments across accounts, assessing risk, technical readiness, and compliance.
Compliance Management: Manage client registration strategies for A2P 10DLC and stay ahead of regulatory changes.
Operational Governance: Define and enforce service scope policies and resource allocation; approve or reroute non-standard requests.
Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure smooth handoffs to customer success.