Remote SaaS Implementation Specialist
TEAM Software, Inc.
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
WorkWave, headquartered in Holmdel, NJ, seeks an Associate Implementation Specialist to guide software onboarding for real-world business clients. You will be the trusted guide, helping customers adopt our cloud-based SaaS solutions using AI tools, structured playbooks, and dedicated mentors.
This role supports remote and hybrid work with travel up to 25%. Ideal candidates bring 1–2 years in customer onboarding or related tech roles, strong communication, and comfort with CRM/project tools like
Qualifications
- 1–2 years in customer onboarding or equivalent technical role.
- Familiarity with SaaS concepts and modern workplace tools.
- Strong written and verbal communication.
- Willingness to travel up to 25%.
- Experience with CRM or project management tools preferred.
Responsibilities
- Learn and grow with mentors through structured software training.
- Guide customers through onboarding and track milestones.
- Configure software using standard playbooks and best practices.
- Deliver hands-on client training and change-management strategies.
- Manage multiple onboarding projects with timelines.
- Maintain project docs and track progress.
- Provide proactive troubleshooting during onboarding.
- Collaborate with internal teams to meet client needs.
- Leverage AI tools to streamline tracking and docs.
- Contribute to instructional materials and guides.
Skills
Tools
Job description
WorkWave, headquartered in Holmdel, NJ, seeks an Associate Implementation Specialist to guide software onboarding for real-world business clients. You will be the trusted guide, helping customers adopt our cloud-based SaaS solutions using AI tools, structured playbooks, and dedicated mentors.
This role supports remote and hybrid work with travel up to 25%. Ideal candidates bring 1–2 years in customer onboarding or related tech roles, strong communication, and comfort with CRM/project tools like
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
