Remote SaaS Implementation Lead

Togetherwork Holdings, LLC; Northern (KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid disability (short/long)

Employer-paid Life and AD&D insurance

401(k) with company match

Flexible paid time off

Sick days

Paid holidays

Parental leave

Job summary

TogetherWork is seeking an Implementation Specialist to lead onboarding and deployment of CommunityPass and CyberGolf solutions for clients remotely in the United States. You will coordinate planning, configuration, training, and go-live activities, partnering with Product, Engineering, and Sales to ensure successful adoption.

The role requires experience in SaaS implementations, strong communication, and the ability to manage multiple projects simultaneously while driving customer success.

Qualifications

• 3+ years of experience in Professional Services, software implementation, customer onboarding, consulting, project management, or related customer-facing SaaS role.
• Proven experience managing multiple concurrent customer implementation projects while balancing competing priorities and deadlines.
• Strong customer-facing communication, presentation, and relationship management skills.
• Experience facilitating business process discovery and translating customer requirements into effective implementation plans and software solutions.

Responsibilities

• Lead onboarding and implementation planning with customer discovery, project plans, timelines, milestones, and scope.
• Manage multiple concurrent implementation projects from kickoff through production go-live and configure solutions per requirements.
• Deliver customer training and knowledge transfer to support platform adoption and best practices.
• Lead go-live activities, ensure implementation readiness, and transition customers to Customer Success and Support.

Skills

Project management

Customer onboarding

SaaS

Communication

Cross-functional collaboration

Tools

Kantata

Job description

TogetherWork is seeking an Implementation Specialist to lead onboarding and deployment of CommunityPass and CyberGolf solutions for clients remotely in the United States. You will coordinate planning, configuration, training, and go-live activities, partnering with Product, Engineering, and Sales to ensure successful adoption.

The role requires experience in SaaS implementations, strong communication, and the ability to manage multiple projects simultaneously while driving customer success.