SaaS Provisioning & Onboarding Lead

WorkWave; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Tuition reimbursement

Employee assistance program

Job summary

WorkWave, a leading SaaS provider, seeks a seasoned Provisioning Specialist to drive environment setups, payments activation, and regulatory compliance across enterprise clients. You will shape provisioning workflows, assess risks, and coordinate with cross-functional teams to ensure seamless onboarding and delivery.

You will own strategic provisioning and governance, collaborating with product, engineering, and customer success to optimize configurations and scale processes in a remote-first,

Qualifications

• Must be able to evaluate complex operational requirements and design scalable provisioning workflows.
• Experience in SaaS environment provisioning and customer onboarding is preferred.
• Strong problem solving and cross-functional collaboration skills.

Responsibilities

• Evaluate client requirements to configure and execute WorkWave database environments for onboarding.
• Direct strategy for activating WorkWave Payments across accounts, assessing risk and compliance.
• Formulate client registration strategies for 10DLC text messaging compliance and regulatory alignment.
• Establish and enforce governance on service scope and resource allocation.
• Partner with internal teams to troubleshoot provisioning delays and ensure smooth handoffs to customer success.

Skills

Detail-oriented

Discretion & judgment

Analytical mindset

Operational governance

Communication skills

Prioritization

Boundary & queue control

Systems experience (CRM)

Tools

Salesforce

Job description

WorkWave, a leading SaaS provider, seeks a seasoned Provisioning Specialist to drive environment setups, payments activation, and regulatory compliance across enterprise clients. You will shape provisioning workflows, assess risks, and coordinate with cross-functional teams to ensure seamless onboarding and delivery.

You will own strategic provisioning and governance, collaborating with product, engineering, and customer success to optimize configurations and scale processes in a remote-first,