Remote SaaS Implementation Lead

Togetherwork; Austin (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid disability insurance

Employer-paid life and AD&D insurance

401(k) with company match

Flexible paid personal/vacation time

Sick days

Company holidays

Parental leave

Job summary

TogetherWork is seeking an Implementation Specialist to lead customer onboarding and implement CommunityPass and CyberGolf solutions remotely in the United States. You will coordinate discovery sessions, develop plans, and ensure successful go-lives while collaborating with cross-functional teams.

The role requires strong communication, organizational, and training skills, with experience guiding customers through adoption and change management in a SaaS environment.

Qualifications

• 3+ years of experience in Professional Services, software implementation, customer onboarding, consulting, project management, or related customer-facing SaaS role.
• Proven experience managing multiple concurrent customer implementation projects while balancing competing priorities and deadlines.
• Strong customer-facing communication, presentation, and relationship management skills.
• Experience facilitating business process discovery and translating customer requirements into effective implementation plans and software solutions.
• Experience delivering customer training and facilitating knowledge transfer.
• Excellent organizational, analytical, problem-solving, and time management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency with Microsoft Office 365 and virtual collaboration tools.
• Experience working within a Professional Services Automation (PSA) platform, such as Kantata, or a similar project management and implementation tracking solution.

Responsibilities

• Lead customer discovery sessions to understand customer business processes, operational objectives, implementation requirements, and opportunities to align workflows with platform best practices.
• Develop project plans, timelines, milestones, and implementation strategies.
• Establish project scope, customer expectations, and communication plans.
• Manage multiple concurrent implementation projects of varying size and complexity from kickoff through production go-live.
• Configure CommunityPass and CyberGolf solutions based on customer requirements, business objectives, and implementation best practices.
• Coordinate implementation requirements that involve collaboration with Product and Engineering teams to support customer-specific configuration or development needs.
• Coordinate third-party integration setup and implementation dependencies, including payment processing configuration, as part of the customer implementation workflow.
• Proactively identify project risks, manage scope, communicate project status, and ensure successful project delivery.
• Deliver customer training and knowledge transfer to support successful platform adoption.
• Provide consultative guidance by recommending best practices that align customer business processes with product capabilities while maximizing adoption and long-term customer success.
• Prepare customers for go-live through readiness planning and adoption activities.
• Lead customer go-live activities and validate implementation readiness.
• Complete project documentation and transition customers to Customer Success and Support only after implementation objectives have been achieved and any remaining items have been appropriately documented and handed off.
• Partner with Sales, Product, Engineering, Customer Success, and Support throughout the implementation lifecycle.
• Contribute to the continuous improvement of implementation methodologies, documentation, and customer experience.

Skills

Project management

Customer onboarding

Consultative problem-solving

Communication skills

Training delivery

Independent work

Education

Bachelor's degree or related field

Tools

Kantata

Job description

TogetherWork is seeking an Implementation Specialist to lead customer onboarding and implement CommunityPass and CyberGolf solutions remotely in the United States. You will coordinate discovery sessions, develop plans, and ensure successful go-lives while collaborating with cross-functional teams.

The role requires strong communication, organizational, and training skills, with experience guiding customers through adoption and change management in a SaaS environment.