Senior CX Lead, Retail Tech Deployments

Radar; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Radar is seeking a Sr. Manager of Customer Experience to lead a field-focused team delivering RADAR’s technology to retail locations in New York.

You will work closely with Product, Engineering and Solutions to align implementations with customer needs, drive adoption, and evolve deployment approaches. You will balance internal coordination with external stakeholders while setting operational standards and ensuring customer satisfaction.

Qualifications

• 4+ years in program management, process improvement, or related field.
• Experience with retail systems implementation or integration.
• Role requires strong customer-facing leadership and stakeholder management.

Responsibilities

• Own initiatives for customer implementations and relationships.
• Coordinate with Product, Engineering and Solutions teams.
• Drive operational standards and monitor deployment effectiveness.
• Translate retail feedback into strategic product and process enhancements.
• Lead cross-functional process improvement for deployment efficiency.

Skills

Analytical skills

Problem-solving

Retail tech experience

B2B relationships

Attention to detail

Cross-functional collaboration

Program management

Education

Bachelor's degree in Business/Technology

Tools

RFID

Computer Vision

Job description

Radar is seeking a Sr. Manager of Customer Experience to lead a field-focused team delivering RADAR’s technology to retail locations in New York.

You will work closely with Product, Engineering and Solutions to align implementations with customer needs, drive adoption, and evolve deployment approaches. You will balance internal coordination with external stakeholders while setting operational standards and ensuring customer satisfaction.