Remote Customer Success Specialist: Scale & Impact

Radicle Health; Oregon; Ibrido; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Medical/Dental/Vision

401k matching

Paid holidays

Volunteer time off

Paid parental leave

Remote work stipend

Descrizione del lavoro

Radicle Health is a remote-friendly company seeking a Customer Success Specialist to support a broad client portfolio. You will deliver scalable engagements, answer inquiries, and help customers achieve success with our human services software.

Collaborate with sales, product, and training teams to drive adoption, renewals, and add-ons while focusing on customer outcomes through clear communication and problem-solving.

Competenze

• 0-3 years of client-facing or Customer Success experience.
• CRM experience (Salesforce, ChurnZero, or similar).
• Customer service experience required.
• Strong communication and problem-solving skills.
• Ability to manage tasks and projects.
• Familiarity with Electronic Health Record software a plus.

Mansioni

• Manage success and retention for pooled accounts via scalable processes.
• Interface with customers to resolve critical issues in pooled accounts.
• Act as a Product Knowledge Expert leveraging system functionality.
• Collaborate with team members to address customer inquiries.
• Provide consultative support and highlight best practices.
• Inform customers about new features and adoption strategies.
• Document status and needs in Salesforce or other CRMs.
• Identify add-ons and training opportunities to grow product value.
• Attend promotional events at industry conferences.

Conoscenze

CRM experience

Customer service

Strong communication

Problem solving

Analytical skills

Project management

EHR familiarity

Strumenti

Salesforce

ChurnZero

Descrizione del lavoro

Radicle Health is a remote-friendly company seeking a Customer Success Specialist to support a broad client portfolio. You will deliver scalable engagements, answer inquiries, and help customers achieve success with our human services software.

Collaborate with sales, product, and training teams to drive adoption, renewals, and add-ons while focusing on customer outcomes through clear communication and problem-solving.