Remote CSM: Onboarding & Enablement

Experis Technology Group

United States

À distance

USD 55 000 - 62 000

Plein temps

Il y a 3 jours

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Résumé du poste

Experis is seeking a Customer Success Specialist to support onboarding, platform adoption, and technical enablement for an enterprise technology platform. This remote role focuses on helping customers implement and utilize software solutions, providing guidance, demonstrations, and sustained engagement across a growing portfolio.

You will collaborate with Sales, Support, and Product teams, translate technical capabilities into business value, and develop enablement materials to drive successful

Qualifications

Minimum 3 years of experience in customer success, technical account management, or related roles.
Experience with SaaS platforms and technical documentation.
Solid understanding of IT infrastructure, networking, and security concepts.

Responsabilités

Onboard customers through the onboarding process and configure data connectors.
Conduct live product demonstrations and enablement sessions.
Drive platform adoption and maximize customer engagement across a portfolio.
Provide technical guidance and troubleshoot onboarding issues.
Collaborate with Sales, Support and Product teams to communicate feedback.
Develop enablement materials and best practices for customers.

Connaissances

Customer success

Technical account management

Technical enablement

SaaS platforms

IT infrastructure

Outils

CRM platforms

Case management tools

Adoption tracking systems

Description du poste

You will collaborate with Sales, Support, and Product teams, translate technical capabilities into business value, and develop enablement materials to drive successful

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