Remote SaaS Implementation Lead – Utilities

Itron, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

401k matching

Employee stock purchase program

Paid vacation

Health and wellbeing programs

Financial benefits

Social programs

Job summary

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive enterprise SaaS deployments for utilities and energy customers in the United States.

This role blends business-process design, configuration decisions, and cross-functional coordination to ensure successful live deployments with quality outcomes. You will own discovery, translate requirements into actionable configuration plans, manage timelines, and lead customer checkpoints with Product, Engineering, and

Qualifications

• 2+ years in implementation consulting or SaaS deployment roles.
• Experience leading project or functional workstreams for enterprise software deployments.
• Ability to translate customer requirements into scalable, well-documented configuration plans.
• Strong project management skills: timeline management and risk tracking.

Responsibilities

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes and workflows.
• Translate business requirements into functional configuration plans (hazard libraries, templates, workflows, roles and permissions).
• Partner with the Tech/Solution Consultant to align functional decisions with technical implementation.
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities for transparency and repeatability.
• Lead business process design workshops with customer stakeholders.
• Own configuration decisions related to forms, templates, hazard libraries, and workflow design.
• Validate workflows reflect real-world operations and customer requirements.
• Partner with SMEs to ensure the solution supports day-to-day needs.
• Support training planning and rollout and identify field champions.
• Gather field feedback during Pilot and early go-live into configuration adjustments.
• Communicate product releases and feature updates to customers.
• Coordinate UAT planning and execution from a functional perspective.
• Identify risks or blockers affecting launch readiness.
• Support go-live cutover planning and handoff to Customer Success and Support.
• Identify recurring challenges and create reusable templates and standard approaches.
• Collaborate with Product to shape configuration tooling and platform enhancements.

Skills

Project management

Stakeholder coordination

Business analysis

Workshop facilitation

Verbal and written communication

Cross-functional collaboration

Tools

SQL

Visualization tools

Job description

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive enterprise SaaS deployments for utilities and energy customers in the United States.

This role blends business-process design, configuration decisions, and cross-functional coordination to ensure successful live deployments with quality outcomes. You will own discovery, translate requirements into actionable configuration plans, manage timelines, and lead customer checkpoints with Product, Engineering, and