Remote Implementation Lead – Enterprise SaaS (Utilities)

Itron, Inc.; Charlotte (NC); Remoto; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid/Remote work options

401k matching

Employee stock purchase program

Paid vacation

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to utility customers.

You will own requirements gathering, timelines, and stakeholder coordination to deliver live deployments with repeatable processes. The role emphasizes collaboration with a Tech/Solution Consultant, Customer Success, Product, and Engineering, ensuring alignment between business processes and technical

Competenze

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles.
• Proven experience leading enterprise software deployments.
• Ability to translate customer business requirements into scalable, well-documented configuration plans.
• Strong project management skills - timeline management, stakeholder coordination, risk/dependency tracking.
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams.
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust.

Mansioni

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements.
• Translate business requirements into functional configuration plans - hazard/task libraries, templates, workflows, roles and permissions.
• Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup).
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability.

Conoscenze

Implementation consulting

Project management

Business analysis

SaaS deployments

Stakeholder management

Technical collaboration

Strumenti

SQL

Dashboard tools

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional and project management workstreams for deploying our SaaS platform to utility customers.

You will own requirements gathering, timelines, and stakeholder coordination to deliver live deployments with repeatable processes. The role emphasizes collaboration with a Tech/Solution Consultant, Customer Success, Product, and Engineering, ensuring alignment between business processes and technical