Remote Enterprise SaaS Implementation Lead for Utilities

Itron, Inc.; Excelsior (MN); Remoto; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Travel up to 50%

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional workstreams and deploy our enterprise SaaS platform for utilities and cities.

You will partner with a Tech/Solution Consultant, Customer Success, Product, and Engineering to translate requirements into configuration and ensure timely delivery. This role focuses on business process design, project coordination, training support, and go-live readiness, with up to 50% travel.

Competenze

• 2+ years in implementation consulting or SaaS deployment roles.
• Experience leading project/functional workstreams for enterprise software deployments.
• Ability to translate customer requirements into scalable configuration plans.
• Strong project management: timelines, stakeholders, risk/dependency tracking.
• Ability to collaborate with technical counterparts and cross-functional teams.
• Strong written and verbal communication skills.

Mansioni

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live.
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders.
• Conduct discovery sessions to understand customer processes and requirements.
• Translate business requirements into functional configuration plans (hazard libraries, templates, workflows).
• Partner with the Tech/Solution Consultant to align functional decisions with technical implementation.
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings.
• Track and document implementation activities to support transparency and repeatability.
• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors).
• Own configuration decisions related to forms, templates, hazard libraries, and workflow design.
• Validate workflows reflect real-world operations and customer requirements.
• Partner with SMEs to ensure the solution supports day-to-day needs.
• Support training planning and delivery with the Comms/Change Lead on rollout strategy.
• Identify Field Champions and support enablement ahead of Field Pilot.
• Gather field feedback during Pilot and early go-live into configuration adjustments.
• Communicate new product releases and feature updates to customers.
• Coordinate UAT planning and execution from a functional perspective.
• Identify risks, blockers, or dependencies impacting launch readiness.
• Support go-live cutover planning and handoff to Customer Success and Support.
• Identify recurring challenges and convert them into reusable templates.

Conoscenze

Implementation consulting

Project management

Business analysis

SaaS deployments

Stakeholder coordination

Workshop facilitation

Communication skills

Descrizione del lavoro

Itron, Inc. is seeking an Implementation Consultant (Functional/Project Lead) to drive the functional workstreams and deploy our enterprise SaaS platform for utilities and cities.

You will partner with a Tech/Solution Consultant, Customer Success, Product, and Engineering to translate requirements into configuration and ensure timely delivery. This role focuses on business process design, project coordination, training support, and go-live readiness, with up to 50% travel.