Remote SaaS Implementation Lead

12twenty; Oregon; Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO policy

Full benefits, including 401(k)

Remote work flexibility

Job summary

12twenty is seeking an Implementation Manager to join our CX team. This fully remote U.S.

role focuses on leading the onboarding of mid-market to Fortune 100 clients, coordinating with Product, Support, and CS to ensure successful adoption of our platform across diverse stakeholders. The role is an individual contributor position requiring strong communication, project planning, and the ability to drive timelines across complex deployments from contract through adoption.

Qualifications

• 3-5 years of experience in SaaS onboarding, implementation, or project management.
• Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
• Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
• Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.
• Demonstrated ability to manage complex personalities and drive accountability without direct authority.

Responsibilities

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
• Manage 30-40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
• Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
• Conduct live training sessions, working sessions, and executive-level updates via video conference.
• Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.
• Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.
• Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.
• Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes.

Skills

SaaS onboarding

Project management

Cloud platforms

Strong communication

Remote/autonomous work

Tools

Zoom

Slack

Salesforce

Asana

Jira

Job description

12twenty is seeking an Implementation Manager to join our CX team. This fully remote U.S.

role focuses on leading the onboarding of mid-market to Fortune 100 clients, coordinating with Product, Support, and CS to ensure successful adoption of our platform across diverse stakeholders. The role is an individual contributor position requiring strong communication, project planning, and the ability to drive timelines across complex deployments from contract through adoption.