Remote SaaS Implementation Analyst II

Axon; Pennsylvania; Teletrabalho; USD 79 000 - 126 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k with employer match

Discretionary paid time off

Parental leave

Medical/Dental/Vision plans

Fitness programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in our offices

Resumo da oferta

Axon is seeking a Business Analyst to partner with public safety agencies, understand operational needs, and configure software for mission-critical work. You’ll be part of a cross-functional deployment team delivering solutions on Axon’s public safety SaaS platform and will perform customer-facing analysis in a consultative or technical role.

You will collaborate with the customer, translate requirements into documentation and tests, and ensure solutions meet agency outcomes while adhering to

Qualificações

• 2–3+ years of relevant SaaS implementation experience.
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking and ability to make hard tradeoffs.
• Self-starter who thrives with problem-solving and ambiguity.
• Willingness to drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a CJIS background check and handle sensitive information.

Responsabilidades

• Collaborate with customers to configure systems to achieve business outcomes.
• Capture customer voice to drive requirements, user stories, workflows, and functional specs.
• Disaggregate complex requirements and work with Tech, PM, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solutions and alternatives.
• Design, administer, and document tests and training for users.
• Translate business requirements into quality technical configurations.
• Apply Axon best practices to configurations and troubleshoot challenges.

Conhecimentos

SaaS implementation

Law enforcement experience

Change management

Problem solving

Cross-functional collaboration

Technical delivery

CJIS background check

Formação académica

Bachelor in Business, Operations, Computer Science, or Engineering

Descrição da oferta de emprego

Axon is seeking a Business Analyst to partner with public safety agencies, understand operational needs, and configure software for mission-critical work. You’ll be part of a cross-functional deployment team delivering solutions on Axon’s public safety SaaS platform and will perform customer-facing analysis in a consultative or technical role.

You will collaborate with the customer, translate requirements into documentation and tests, and ensure solutions meet agency outcomes while adhering to