Mission Operator II - Technical Lead, Public Safety Tech

Axon; Arlington (VA); On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

401(k) matching

Paid time off (PTO)

Parental leave

Medical plan

Wellness programs

Learning & development

Snacks in offices

Job summary

Axon is seeking an experienced Mission Operator II to act as the trusted technical advisor for major public safety agencies, guiding them through the full lifecycle of Axon technology. You will combine software, hardware, networking, and cloud know-how to modernize operations and build customer trust.

You will lead deployments, drive adoption, analyze health metrics with Power BI and SQL, and provide data-driven recommendations while mentoring others and ensuring CJIS compliance where required.

Qualifications

• Requires 5–7 years in technical account management, customer success, or similar roles.
• Experience with enterprise software, SaaS, cloud tech, or integrated environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis.
• Proven ability to independently manage complex customer relationships.
• Executive communication and consulting skills are essential.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Lead deployments across multiple Axon products and drive adoption.
• Analyze customer health, adoption metrics, and operational performance using dashboards and reporting tools.
• Provide data-driven recommendations to improve customer outcomes.
• Deliver advanced technical training and develop customer best practices.

Skills

Troubleshooting

Analytical thinking

Root-cause analysis

Executive communication

Consulting skills

Travel readiness

CJIS compliance eligibility

Tools

Power BI

SQL

Job description

Axon is seeking an experienced Mission Operator II to act as the trusted technical advisor for major public safety agencies, guiding them through the full lifecycle of Axon technology. You will combine software, hardware, networking, and cloud know-how to modernize operations and build customer trust.

You will lead deployments, drive adoption, analyze health metrics with Power BI and SQL, and provide data-driven recommendations while mentoring others and ensuring CJIS compliance where required.