Remote Implementation Analyst II – Safety SaaS

Axon; Dallas (TX); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary

401k match

Parental leave

Medical plan

Wellness program

Learning & development

Snacks in office

Job summary

Axon is seeking a Business Analyst to bridge customer vision with our public safety SaaS platform. You will work remotely from Dallas–Fort Worth and across multiple US locations, partnering with agencies to design configurations, document workflows, and ensure successful deployments.

You'll collaborate with cross-functional teams, capture requirements, and translate them into effective systems designs, while adhering to CJIS security standards and Axon best practices.

Qualifications

• Bachelor's degree in a relevant field required.
• 2–3+ years of SaaS implementation experience.
• Experience with or in Law Enforcement is preferred.
• Experience managing process improvement or facilitating change.
• CJIS background check is required.

Responsibilities

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes to drive requirements and workflows.
• Discover complex requirements and work with teams to design solutions.
• Assess impact and feasibility and deliver agency-focused solutions.
• Design, administer, and document tests and training.
• Translate requirements into technical configurations.
• Apply Axon best practices to configurations and ensure environment continuity.

Skills

Stakeholder collaboration

Requirements gathering

Business process modeling

SaaS implementation

CJIS background

Problem solving

Change management

Cross-functional teamwork

Technical delivery

Education

Bachelor’s degree in Business, Operations, CS, or Engineering

Job description

Axon is seeking a Business Analyst to bridge customer vision with our public safety SaaS platform. You will work remotely from Dallas–Fort Worth and across multiple US locations, partnering with agencies to design configurations, document workflows, and ensure successful deployments.

You'll collaborate with cross-functional teams, capture requirements, and translate them into effective systems designs, while adhering to CJIS security standards and Axon best practices.