Remote SaaS Implementation Analyst II

Axon; City of Albany (NY); Remoto; USD 79.000 - 126.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in our offices

Descrizione del lavoro

Axon is seeking a Business Analyst to bridge customer vision with technology for our public safety SaaS platform. You’ll partner with agencies to understand needs, configure software, and help deliver successful implementations as part of a cross-functional deployment team.

Remote work is supported from multiple US locations with travel up to 60%. You'll collaborate with product teams, Project Managers, and Solution Architects, turning complex requirements into actionable tests and

Competenze

• Bachelor in Business, Operations, Computer Science, or Engineering, or equivalent.
• 2-3+ years of relevant SaaS implementation experience
• Experience working with or in Law Enforcement.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Self-starter who thrives with problem-solving and embraces ambiguity.
• Willingness to join forces and drive company-wide initiatives across multiple departments.
• Technical delivery experience and/or coding language knowledge.
• Must pass a CJIS background check and maintain confidential and highly sensitive information.

Mansioni

• Collaborate with the customer to configure systems to achieve business outcomes.
• Capture the voice and desired outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements, providing structure and clarity, and work with Technical Business Analysts, Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Assess impact and feasibility of proposed solution evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional/user acceptance tests and training.
• Translate complex business requirements into quality technical configurations.
• Apply Axon best practices to all software configurations, troubleshoot technical challenges, and ensure continuity in environment structure.

Conoscenze

SaaS implementation

Change management

Technical delivery

Problem solving

Formazione

Bachelor in Business / related field

Descrizione del lavoro

Axon is seeking a Business Analyst to bridge customer vision with technology for our public safety SaaS platform. You’ll partner with agencies to understand needs, configure software, and help deliver successful implementations as part of a cross-functional deployment team.

Remote work is supported from multiple US locations with travel up to 60%. You'll collaborate with product teams, Project Managers, and Solution Architects, turning complex requirements into actionable tests and