Remote SaaS Customer Support Specialist - Growth & Impact

EverCommerce; United States; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Professional development budget

Annual wellness allowance

Work from home or office flexibility

Job summary

EverCommerce, a global service commerce platform, is seeking a Customer Support Specialist for Timely. You will assist customers via phone, email, chat, and social channels, helping them optimize their Timely usage and grow their businesses.

The role supports customers across the UK with flexible work locations, including home or office, and emphasizes a human, empathetic approach to problem solving.

Qualifications

• Experience providing technical support at a SaaS company.
• Excellent written and verbal communication skills.
• Ability to translate tech language into plain English.
• Ability to handle stressful situations with clarity and empathy.

Responsibilities

• Deliver fast, friendly, high-quality customer support across phone, email, chat and social.
• Troubleshoot customer issues and find the right solution, even when not obvious.
• Help customers get more value from Timely and confidently use the platform.
• Build genuine relationships and deliver an authentically human customer experience.
• Look for ways to continually improve how support is delivered to customers.
• Collaborate across Timely to solve problems and share knowledge.

Skills

SaaS support experience

Excellent written communication

Phone-based support

Problem solving

Tools

Zendesk

Slack

Job description

EverCommerce, a global service commerce platform, is seeking a Customer Support Specialist for Timely. You will assist customers via phone, email, chat, and social channels, helping them optimize their Timely usage and grow their businesses.

The role supports customers across the UK with flexible work locations, including home or office, and emphasizes a human, empathetic approach to problem solving.