Remote SaaS Support Specialist for Customer Success

ServiceTrade; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance through Cigna

401(k) with up to 3% employer match

Flexible PTO policy

Paid Time Off for Volunteering

Job summary

ServiceTrade is looking for a Customer Support Specialist to provide impactful solutions for our customers. In this remote position, you’ll work closely with our team, ensuring timely resolutions and a great customer experience. With a focus on problem-solving and empathy, you'll handle customer inquiries through various channels.

Qualifications include SaaS or technical support experience and strong communication skills. Benefits include flexible PTO, medical insurance, and a 401(k) with employer match.

Qualifications

• 1 year of SaaS experience or 2-3 years of technical customer support experience.
• Excellent spoken and written communication skills.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Resolve product or service problems through multiple communication streams.
• Clarify customer complaints to determine root causes.
• Develop strong knowledge of the ServiceTrade platform.

Skills

SaaS experience

Technical customer support experience

Excellent communication skills

Strong organizational skills

Experience with Google Suite

Experience with Slack

Experience with Jira

Understanding of relational databases

Tools

Zendesk

AI tools

Job description

ServiceTrade is looking for a Customer Support Specialist to provide impactful solutions for our customers. In this remote position, you’ll work closely with our team, ensuring timely resolutions and a great customer experience. With a focus on problem-solving and empathy, you'll handle customer inquiries through various channels.

Qualifications include SaaS or technical support experience and strong communication skills. Benefits include flexible PTO, medical insurance, and a 401(k) with employer match.