Remote SaaS Customer Support Specialist

teambuilder; United States; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Annual performance bonus

Equity

Job summary

TeamBuilder, a rapidly growing healthcare SaaS company, is seeking an early-career Customer Support Representative. You will help clients maximize value from the platform, collaborate with product and implementation teams, and respond to issues as they arise.

You should be client-focused, able to handle 20+ tickets per day, work remotely across time zones, and continuously learn to become an expert on TeamBuilder's product while promoting adoption of learning and optimization tools.

Qualifications

• Experience in technical customer service or help desk preferred.
• Undergraduate degree strongly preferred.
• SaaS customer service or live chats and emails experience desirable.
• Ability to work remotely across multiple time zones.
• Zendesk usage is a plus.

Responsibilities

• Provide high-quality, timely solutions to customer support requests (Tier 1/2) and respond to 20+ tickets daily.
• Manage expectations and provide clear, actionable resolutions with minimal business disruption.
• Adhere to ticket workflows; log, prioritize, and escalate issues as needed.
• Share technical expertise and guide customers through TeamBuilder platform adoption.
• Collaborate with internal teams to share best practices and improve support procedures.
• Participate in shift coverage to meet client needs across time zones.

Skills

Customer-focused

Active listening

Ticket management

Remote collaboration

Multi-tasking

Time management

Written communication

Verbal communication

Education

Undergraduate degree

Tools

Zendesk

Job description

TeamBuilder, a rapidly growing healthcare SaaS company, is seeking an early-career Customer Support Representative. You will help clients maximize value from the platform, collaborate with product and implementation teams, and respond to issues as they arise.

You should be client-focused, able to handle 20+ tickets per day, work remotely across time zones, and continuously learn to become an expert on TeamBuilder's product while promoting adoption of learning and optimization tools.