Remote SaaS Customer Success Manager — Renewals & Adoption

Reconnect, Inc.; Oregon (WI); Remote; USD 70,000 - 90,000; Full time

Job summary

A Public Benefit Corporation is seeking a Customer Success Manager to drive onboarding, adoption, and outcomes for their platform. This mid-senior level role requires 3-5 years of relevant experience, outstanding communication skills, and a strong analytical mindset. Candidates must reside in Oregon and be eligible for U.S. employment. The company emphasizes mission alignment with justice-involved populations and provides a remote working environment.

Qualifications

• 3-5 years in Customer Success, Account Management, Support, or Sales at a SaaS or tech company required.
• Outstanding communication skills; confident facilitation for trainings.
• Analytical mindset; comfortable with dashboards and detailed documentation.

Responsibilities

• Run discovery, success planning, configuration, data/setup, and training.
• Drive usage across feature set; lead QBRs/EBRs with actionable insights.
• Report accurately on renewals and expansion.

Skills

Customer Success

Account Management

Analytical skills

Communication

Problem-solving

Tools

Salesforce

HubSpot

Microsoft Office

Job description

A Public Benefit Corporation is seeking a Customer Success Manager to drive onboarding, adoption, and outcomes for their platform. This mid-senior level role requires 3-5 years of relevant experience, outstanding communication skills, and a strong analytical mindset. Candidates must reside in Oregon and be eligible for U.S. employment. The company emphasizes mission alignment with justice-involved populations and provides a remote working environment.