Remote Customer Success Associate – SaaS for Safer Workplaces

EHS Insight; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Dental and Vision

401(k) with employer match

Work from home 100% remote

Job summary

A leading software company is looking for a Customer Success Associate to manage customer onboarding and support. This role emphasizes customer advocacy and requires strong communication and problem-solving skills. Preferred candidates will have a Bachelor's degree and 3-5 years of experience in a tech-oriented Customer Success role. Enjoy unlimited PTO and the convenience of a fully remote work setup, contributing to a mission-driven team focused on creating safer, healthier environments.

Qualifications

• 3-5 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge is a plus.
• Exceptional problem-solving ability and strong self-motivation.

Responsibilities

• Manage customer onboarding and minimize time to value.
• Respond to customer support tickets and provide solutions.
• Identify opportunities for upselling additional modules.
• Inform customers about new software features.
• Learn software and domain knowledge independently.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving ability

Proficient with Microsoft Office

Strong organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

A leading software company is looking for a Customer Success Associate to manage customer onboarding and support. This role emphasizes customer advocacy and requires strong communication and problem-solving skills. Preferred candidates will have a Bachelor's degree and 3-5 years of experience in a tech-oriented Customer Success role. Enjoy unlimited PTO and the convenience of a fully remote work setup, contributing to a mission-driven team focused on creating safer, healthier environments.