Remote Customer Success Manager — Onboarding & Growth

Recast; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Work from anywhere

Competitive salary + equity

Unlimited PTO

Autonomy & support

Job summary

Recast is looking for a dynamic Customer Success Manager to lead onboarding, tailor customer experiences, and ensure satisfaction in a fully remote environment. As a critical team member, you will work closely with data science teams to optimize customer interactions and drive success with our platform. Ideal candidates are detail-oriented, tech-savvy, and possess a collaborative spirit enhanced by a desire to contribute to a thriving startup culture.

Qualifications

• Experience in a customer-focused role such as Customer Success or Account Management.
• Familiarity with B2C marketing challenges.
• Ability to manage multiple priorities across a portfolio of customers.

Responsibilities

• Lead the customer onboarding process, including training sessions and check-ins.
• Gather customer feedback, troubleshoot issues, and ensure overall satisfaction.
• Develop FAQs and documentation to support customer needs.

Skills

Attention to Detail

Customer Success Experience

Tech-savviness

Collaborative Spirit

Entrepreneurial Mindset

Tools

Customer Success Platforms

JIRA

Job description

Recast is looking for a dynamic Customer Success Manager to lead onboarding, tailor customer experiences, and ensure satisfaction in a fully remote environment. As a critical team member, you will work closely with data science teams to optimize customer interactions and drive success with our platform. Ideal candidates are detail-oriented, tech-savvy, and possess a collaborative spirit enhanced by a desire to contribute to a thriving startup culture.