Remote SaaS Customer Success Manager – Adoption & Growth

Opstream; New York (NY); Remote; USD 110,000 - 160,000; Full time

Job summary

Opstream is seeking a Customer Success Manager for a fully remote, full-time role. You will manage complex, global customer relationships in a SaaS environment, owning workflows, adoption, retention, and expansion. You will partner with Product, Engineering, Sales, and GTM to turn customer feedback into platform improvements and drive measurable value. Report to the VP of Customer Success and grow with the platform roadmap.

Qualifications

• 3–5 years in Customer Success, Solutions Consulting, Technical Support, or similar SaaS role.
• Comfortable leading through ambiguity in fast-growing environments.
• Strong technical problem solver who communicates clearly with both technical and non-technical stakeholders.

Responsibilities

• Create and manage customer workflows and success plans end-to-end.
• Act as primary advisor, understanding goals, org structure, and success metrics.
• Collaborate with Product, Engineering, Sales, and GTM to align delivery with priorities.

Skills

Customer Success

SaaS

Technical problem solving

Tools

CRM software

Job description

Opstream is seeking a Customer Success Manager for a fully remote, full-time role. You will manage complex, global customer relationships in a SaaS environment, owning workflows, adoption, retention, and expansion. You will partner with Product, Engineering, Sales, and GTM to turn customer feedback into platform improvements and drive measurable value. Report to the VP of Customer Success and grow with the platform roadmap.