Remote SaaS Customer Success Manager — Growth & Adoption

Opal; Portland (OR); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Stock options

Health insurance

401(k) plan

Paid time off

Job summary

Opal is a remote-first company delivering a single source-of-truth platform for marketing and communications teams. As Customer Success Manager, you will own post-sale relationships, drive implementation, adoption, and renewal, and build expansion opportunities while creating passionate customer advocates.

You will lead strategic conversations, leverage AI tools, and collaborate across Education, Support, Sales, Product, and Marketing to ensure ongoing value and customer outcomes.

Qualifications

• 2 to 4 years of experience in an enterprise customer success or similar role.
• Experience delivering and implementing SaaS solutions for enterprise customers.
• Proven results in meeting customer retention and expansion goals.
• Ability to discuss user data as it relates to adoption and outcomes.
• Experience using AI tools in daily work.

Responsibilities

• Establish customer rapport to develop consultative relationships and advocacy.
• Guide customers through Opal engagement and implementation model for maximum usage and retention.
• Build and own a change management plan for each customer to drive value.
• Be the Opal product expert and demonstrate platform understanding to achieve outcomes.
• Collaborate with cross-functional teams (Education, Support, Sales, Product, Marketing).
• Use CRM tools to manage customer information, identify risks and expansion opportunities.

Skills

Customer success

SaaS

AI tools

Relationship building

Education

Undergraduate degree

Tools

Salesforce

Job description

Opal is a remote-first company delivering a single source-of-truth platform for marketing and communications teams. As Customer Success Manager, you will own post-sale relationships, drive implementation, adoption, and renewal, and build expansion opportunities while creating passionate customer advocates.

You will lead strategic conversations, leverage AI tools, and collaborate across Education, Support, Sales, Product, and Marketing to ensure ongoing value and customer outcomes.