Remote Customer Success Manager Growth and Adoption

OneStream; Hawaii; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

Dental & Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager to guide a broad portfolio of customers through onboarding, adoption, value realization, and renewal. You will operate in a digital-first environment, leveraging data-driven insights and AI-enabled capabilities to drive scalable outcomes and executive-level relationships, primarily with finance leaders.

Success comes from combining strategic partnership with scalable engagement, managing risk, and advocating for customers while

Qualifications

• 3+ years in a Customer Success role within a SaaS technology company.
• Ability to drive customer outcomes and maximize value from the platform.
• Proven experience engaging with senior finance decision-makers (CFOs).
• Strong relationship management and communication skills.
• Familiarity with CPM tools and ERP integrations is a plus.

Responsibilities

• Manage a broad portfolio of customer accounts with a digital-first engagement model.
• Drive adoption, retention, expansion, and renewal through scalable success motions.
• Partner with Sales and Delivery to ensure smooth onboarding and value realization.
• Conduct regular business reviews and track health signals to mitigate risks.
• Collaborate across Customer Success, Support, and Product to advocate for customers.

Skills

Customer success

Relationship management

Data-driven decision making

Finance process knowledge

Education

Bachelor’s degree in Business, Accounting, Finance, IT, or related field

Tools

OneStream CPM platform

Oracle EPM Suite

SAP BPC

Job description

OneStream is seeking a Commercial Customer Success Manager to guide a broad portfolio of customers through onboarding, adoption, value realization, and renewal. You will operate in a digital-first environment, leveraging data-driven insights and AI-enabled capabilities to drive scalable outcomes and executive-level relationships, primarily with finance leaders.

Success comes from combining strategic partnership with scalable engagement, managing risk, and advocating for customers while