Remote Customer Success Lead — Onboarding & Growth

GLP Marketing; United States; Remote; USD 95,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Company holidays

Remote-first environment

Growth path into Senior CSM / CS Lead

Job summary

A leading marketing agency is seeking a Customer Success Manager to own the client onboarding experience and maintain exceptional communication. Responsibilities include leading client meetings, ensuring project management effectiveness, and driving team alignment to achieve customer success. This remote role requires 3–5+ years in account management at a marketing agency, excellent communication skills, and a solid understanding of SEO/CRO methods.

Qualifications

• 3–5+ years in Customer Success / Account Management at a marketing/SEO agency.
• Proven record running structured onboarding and recurring executive-level check-ins.
• Strong project management abilities.

Responsibilities

• Own onboarding process and ensure clients meet their goals.
• Be the primary contact for clients, managing communications proactively.
• Lead team alignment and internal meetings to maintain project focus.
• Drive reporting and ensure monthly deliverables.

Skills

Customer Success Management

Project Management

Excellent communication skills

SEO/CRO literacy

Tools

Asana

Slack

Google Workspace

WordPress

Job description

A leading marketing agency is seeking a Customer Success Manager to own the client onboarding experience and maintain exceptional communication. Responsibilities include leading client meetings, ensuring project management effectiveness, and driving team alignment to achieve customer success. This remote role requires 3–5+ years in account management at a marketing agency, excellent communication skills, and a solid understanding of SEO/CRO methods.