Remote-First Customer Success & Onboarding Lead

Popfly; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Flexible working environment

Growth opportunities

Job summary

A dynamic technology company is seeking a Customer Success & Onboarding Manager to enhance client journeys and manage relationships. Responsibilities include onboarding clients, driving retention, and collaborating with internal teams to improve workflows. Ideal candidates have 3–5 years of relevant experience with strong project management skills. This remote-friendly position offers a competitive salary and growth opportunities.

Qualifications

• 3–5+ years in customer success, client services, or account management.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Onboard new clients with demos, training, and campaign setup.
• Drive client retention through proactive check-ins and optimization.
• Track client health and identify churn risks.

Skills

Customer success

Account management

Project management

Excellent communication

Data-driven decision making

Collaboration

Passion for the outdoors

Job description

A dynamic technology company is seeking a Customer Success & Onboarding Manager to enhance client journeys and manage relationships. Responsibilities include onboarding clients, driving retention, and collaborating with internal teams to improve workflows. Ideal candidates have 3–5 years of relevant experience with strong project management skills. This remote-friendly position offers a competitive salary and growth opportunities.