Remote SaaS Customer Success Associate

EHS Insight; Lake Michigan Beach (MI); Remoto; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work environment

Medical, dental, and vision coverage

Teladoc access

Disability coverage

Life insurance

401(k) with employer match

Legal services access

Parental leave

Descrizione del lavoro

EHS Insight, a StarTex Software brand, offers a fully remote Customer Success Associate role focused on onboarding and supporting customers using our cloud-based EHS, QMS, and ESG platform. You will advocate for customers and deliver impeccable service, leveraging strong communication and problem-solving skills.

The role emphasizes independence and collaboration within a fast-growing, distributed team, with competitive benefits and a flexible work setup.

Competenze

• Bachelor's Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge a plus.

Mansioni

• Manage onboarding of new customers and lead them through the onboarding process.
• Respond to support tickets and offer best options to solve issues.
• Follow processes and policies to ensure exceptional customer satisfaction.
• Identify opportunities to upsell modules and demonstrate them to customers.
• Inform customers of new features and functionality that benefit them.
• Learn the software and domain knowledge independently.
• Demonstrate understanding of EHS domain knowledge.
• Collaborate with team and continuously improve onboarding processes.

Conoscenze

Customer success

Communication

Problem solving

Organizational skills

Self-motivation

Formazione

Bachelor's Degree

Strumenti

Microsoft Office

Descrizione del lavoro

EHS Insight, a StarTex Software brand, offers a fully remote Customer Success Associate role focused on onboarding and supporting customers using our cloud-based EHS, QMS, and ESG platform. You will advocate for customers and deliver impeccable service, leveraging strong communication and problem-solving skills.

The role emphasizes independence and collaboration within a fast-growing, distributed team, with competitive benefits and a flexible work setup.