Remote Customer Success Associate – SaaS EHS Platform

EHS Insight; Milton (MA); Remoto; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability insurance (short & long)

401(k) with employer match

Legal services access

Fully remote work environment

Descrizione del lavoro

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to onboard customers, support them, and ensure successful adoption of our SaaS EHS platform. The role emphasizes advocacy, learning, and collaboration to deliver outstanding service.

The candidate should thrive in a remote, distributed work environment and bring 1–3 years in customer success within tech. Bachelor's degree preferred and a passion for helping customers succeed.

Competenze

• Bachelor's degree preferred.
• 1–3 years of experience in Customer Success in a technology field.
• Exposure to Environmental, Health, and Safety domain is a plus.
• Excellent communication including active listening and collaboration.

Mansioni

• Onboard new customers and guide them through onboarding to reduce time-to-value.
• Respond to support tickets with clear, best-path solutions and clarify ambiguities.
• Follow processes and policies to ensure high customer satisfaction and align with goals.
• Identify opportunities to upsell or expand usage of modules with demonstrations.
• Inform customers about new features and software functionality that benefit them.
• Learn the software and domain knowledge to become a trusted advisor.
• Collaborate with team members to improve onboarding and processes.
• Tackle increasingly complex customer problems using scalable approaches.

Conoscenze

Customer focus

Active listening

Problem solving

Communication

Organizational skills

Formazione

Bachelor's Degree preferred

Strumenti

Microsoft Office

Excel

Outlook

Descrizione del lavoro

EHS Insight, a StarTex Software brand, is seeking a Customer Success Associate to onboard customers, support them, and ensure successful adoption of our SaaS EHS platform. The role emphasizes advocacy, learning, and collaboration to deliver outstanding service.

The candidate should thrive in a remote, distributed work environment and bring 1–3 years in customer success within tech. Bachelor's degree preferred and a passion for helping customers succeed.