Remote SaaS Account Manager - Retention & Growth

LeagueApps, Inc.; New York (NY); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Home-office stipend

Sports subsidies for employees and孩子en

Cell phone subsidy

Gym subsidies

Mental health resources

FundPlay volunteering opportunities

Job summary

LeagueApps, Inc. is seeking a proactive Account Manager to own a portfolio of partners, drive retention, renewals, and growth opportunities. You’ll build trusted relationships with business owners, understand their goals, and demonstrate long-term value of LeagueApps.

You will own renewal strategies, coordinate with Customer Success and Sales, document plans in Salesforce and Gainsight, and pursue expansion opportunities while managing multiple priorities from a remote US-wide workspace.

Qualifications

• 3-5+ years of Account Management experience, preferably in SaaS or technology.
• Proven success managing renewals, driving retention, and identifying expansion opportunities.
• Strong business acumen with experience in pricing, negotiations, and revenue management.
• Ability to build trusted relationships with business owners and executive stakeholders.
• Proactive, organized, and comfortable managing multiple priorities across a portfolio.
• Strong communication, presentation, and problem-solving skills.
• Experience with Salesforce, Gainsight, or similar platforms.
• A collaborative, results-oriented mindset with a strong sense of ownership.
• Passion for helping organizations succeed; an interest in youth sports is a plus.

Responsibilities

• Own Partner Relationships: Build strong relationships with key stakeholders, understand their business priorities, and serve as a trusted advisor.
• Drive Retention & Renewals: Lead renewal strategies, negotiations, and contract execution while proactively identifying and addressing risks.
• Identify Growth Opportunities: Uncover upsell and cross-sell opportunities through strategic conversations, whitespace analysis, and a deep understanding of partner needs.
• Lead Business Reviews: Conduct meaningful business reviews that demonstrate value, strengthen relationships, and align on future priorities.
• Drive Proactive Engagement: Develop account plans, maintain consistent outreach, and anticipate partner needs before issues arise.
• Collaborate Cross-Functionally: Work closely with Customer Success, Sales, and other internal teams to support partner success, retention, and growth.
• Maintain Accountability: Own revenue targets, maintain accurate forecasts, and consistently document activities, opportunities, and account plans in Salesforce and Gainsight.

Skills

Account management

Renewals

Retention

Pricing & negotiations

Revenue management

Executive relationship building

Cross-functional collaboration

Communication & presentation

Salesforce experience

Gainsight experience

Proactive account planning

Tools

Salesforce

Gainsight

Job description

LeagueApps, Inc. is seeking a proactive Account Manager to own a portfolio of partners, drive retention, renewals, and growth opportunities. You’ll build trusted relationships with business owners, understand their goals, and demonstrate long-term value of LeagueApps.

You will own renewal strategies, coordinate with Customer Success and Sales, document plans in Salesforce and Gainsight, and pursue expansion opportunities while managing multiple priorities from a remote US-wide workspace.