Account Manager at AbsenceSoft

Matcha; Northern (KY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote-first work model

Performance-based bonus

Equity opportunities

Flexible time off

Paid holidays

Job summary

AbsenceSoft is seeking an Account Manager to renew and expand relationships within an assigned book of business. You’ll manage renewals, drive expansions, and design pricing aligned with customer goals and revenue objectives.

The role requires enterprise SaaS negotiation experience and a customer-first mindset, with cross-functional collaboration to finalize agreements. You’ll work in a remote-first environment, focusing on accurate CRM records, proactive pipeline management, and delivering

Qualifications

• Bachelor’s degree in Business or related field or equivalent experience.
• 4+ years in account management, customer success, or a similar client-facing role.
• Enterprise SaaS contract negotiation experience with MSAs, auto-renewal terms, and recurring revenue.
• Track record of meeting or exceeding revenue targets in quota-bearing roles.
• Strong communication and relationship-building with a customer-first mindset.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Familiarity with CRM tools like Salesforce or HubSpot.

Responsibilities

• Renew and grow customer relationships within an assigned book of business.
• Serve as a trusted advisor, designing pricing strategies aligned with customer and revenue goals.
• Lead commercial conversations including renewals, upsells, and expansions.
• Track activity and maintain records in CRM to support pipeline management.
• Drive renewal outcomes by demonstrating value and addressing customer needs.
• Deliver product training to drive adoption and satisfaction.
• Collaborate with teams to structure and finalize customer agreements and capture feedback.

Skills

Account management

Customer success

Contract negotiation

Quota carrying

Communication

CRM proficiency

Prioritization

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

HubSpot

Job description

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results.

What you'll do

• Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution
• Track account activity and maintain accurate records in CRM systems to support proactive pipeline management
• Drive renewal outcomes by demonstrating value and proactively addressing customer needs
• Deliver product training and guidance to drive adoption and customer satisfaction
• Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements
• Gather and relay customer feedback to inform product and process improvements
• Operate within a highly compliant environment, upholding company controls and security standards

What you'll bring

• Bachelor’s degree in Business or related field, or equivalent experience
• 4+ years of experience in account management, customer success, or a related client-facing role
• Demonstrated enterprise SaaS contract negotiation experience, including familiarity with MSAs, auto-renewal terms, and recurring revenue models
• Previous quota-carrying experience in sales, account management, or customer success, with a demonstrated track record of meeting or exceeding revenue targets.
• Exceptional communication and relationship-building skills, with a customer-first mindset
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment
• Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot).
• Highly organized, detail-oriented, and proactive, with a growth mindset
• Familiarity with HR, benefits administration, or compliance solutions a plus

AT ABSENCESOFT, WE LEAD WITH OUR VALUES:

Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

WE OFFER:

• Impact that matters. You'll do work that shapes the future of the modern workplace.
• Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

We're committed to building a team as diverse as the customers we serve. If your experience doesn't align perfectly with every qualification, we still encourage you to apply – you might be exactly what we're looking for.

Compensation:

Base salary range for this full-time position is $75,000 - $85,000 annually + bonus/commission + benefits. The expected On-Target Earnings (OTE) for this role is $125,000 - $135,000.

Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.