Remote SaaS Account Manager – Renewals & Growth

UpGuard; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning &Development

Annual leave

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking an Account Manager to focus on revenue retention and expansion within key accounts. You will manage renewals, identify upsell opportunities, and lead contract negotiations while collaborating with cross-functional teams to maximize client value of the CRPM platform.

The role emphasizes strategic account management, data-driven decision making, and leveraging AI tools to enhance client outcomes from our AI-enabled risk platform. Remote-friendly with strong growth momentum.

Qualifications

• Commercial experience in SaaS renewals or account management.
• A solid understanding of cyber security, especially Third-Party Risk Management (TPRM).
• Proven contract negotiation and renewal experience.
• Strategic thinking for account growth and risk mitigation.
• Data-driven decision making to improve renewals and revenue.
• Ability to collaborate with cross-functional teams to drive success.
• Curiosity about AI tools to enhance work processes.

Responsibilities

• Drive renewals for a portfolio of key accounts with timely contract renewals.
• Safeguard existing revenue and identify renewal-related risks early.
• Collaborate with sales to identify upsell and cross-sell opportunities.
• Lead negotiations for renewals and expansions with legal/finance teams.
• Stay informed on industry trends to advise clients effectively.
• Partner with sales, customer success, and marketing on account strategy.
• Track renewal rates, upsell success, and overall account health with data.

Skills

Commercial Experience

Cyber Security Knowledge

Negotiation Skills

Strategic Mindset

Data-driven

Collaboration

AI tools adoption

Job description

UpGuard is seeking an Account Manager to focus on revenue retention and expansion within key accounts. You will manage renewals, identify upsell opportunities, and lead contract negotiations while collaborating with cross-functional teams to maximize client value of the CRPM platform.

The role emphasizes strategic account management, data-driven decision making, and leveraging AI tools to enhance client outcomes from our AI-enabled risk platform. Remote-friendly with strong growth momentum.