Remote Roadside Support Specialist

Agero, Inc.; Marietta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Agero is seeking Remote Response Associates to join our Roadside Assistance team. You will be the calm voice helping drivers in urgent roadside situations, taking inbound calls across the U.S. and guiding them to the next steps.

As a Remote Response Associate, you will coordinate with service providers to dispatch tow trucks and support teams, staying composed under pressure to ensure safety and timely assistance.

Qualifications

• This isn’t your typical, script-reading customer service role. We have a high bar for talent because our drivers need real help in real-time.
• Every single call involves a stressful situation - some customers will be panicking, others might be crying, and many won't even know exactly where they are stranded.
• To succeed here, you need to bring your A-game every shift, every call.

Responsibilities

• Handle high-volume calls to gather details for dispatch.
• Dispatch with accuracy to ensure timely help.
• De-escalate and support stressed customers with empathy.
• Navigate multiple web-based dispatch tools to track progress.
• Collaborate with remote team via Zoom and Google Chat.

Skills

Empathy in Action

Job description

Agero is seeking Remote Response Associates to join our Roadside Assistance team. You will be the calm voice helping drivers in urgent roadside situations, taking inbound calls across the U.S. and guiding them to the next steps.

As a Remote Response Associate, you will coordinate with service providers to dispatch tow trucks and support teams, staying composed under pressure to ensure safety and timely assistance.