Remote Roadside Support Specialist

Agero, Inc.; Athens (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will handle real-time inbound calls from motorists across the U.S., providing calm, empathetic guidance and coordinating dispatch of tow trucks and service vehicles.

Join a high-acuity, customer-first environment where you de-escalate under pressure and help stranded drivers regain their mobility with precision and compassion.

Qualifications

• High-stress call handling with empathy and composure.
• Ability to gather accurate location and vehicle details.

Responsibilities

• Handle high-volume inbound roadside calls and collect essential details.
• Dispatch with accuracy by coordinating with service providers.
• De-escalate customers with calm, empathetic communication.
• Navigate multiple dispatch tools and systems during an incident.
• Collaborate with peers via virtual channels to resolve issues quickly.

Skills

Empathy in Action

Job description

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will handle real-time inbound calls from motorists across the U.S., providing calm, empathetic guidance and coordinating dispatch of tow trucks and service vehicles.

Join a high-acuity, customer-first environment where you de-escalate under pressure and help stranded drivers regain their mobility with precision and compassion.