Remote RN — Virtual Connection Center & Triage Expert

CommonSpirit Health; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

CommonSpirit Health is seeking a Remote RN for our Virtual Resource Center. The role involves handling inbound and outbound calls from hospitals, patients, providers, and consumers, using the nursing process to assess and respond to patient needs.

The RN will follow CHI Health protocols to provide accurate information and act as a consumer advocate. To be considered, candidates must reside in the Omaha metro area/Council Bluffs and hold an active RN license with BLS certification.

Qualifications

• Current RN license that allows practice in the state
• Graduate of an accredited nursing program
• Basic Life Support (BLS) from the American Heart Association required

Responsibilities

• Handle inbound/outbound calls with patients, providers, and consumers.
• Apply nursing process to collect data and make informed nursing judgments.
• Follow protocols approved by CHI Health to provide patient information.
• Act as consumer advocate, addressing needs and concerns.
• Adhere to medication refill and protocol guidelines.
• Meet quality benchmarks for patient accounts and nursing documentation.
• Maintain adherence to scheduled call center shifts.

Skills

Nursing process

Telephone triage

Communication skills

Critical thinking

Problem solving

Protocol adherence

Education

RN license

Accredited nursing program

BLS certification

Job description

CommonSpirit Health is seeking a Remote RN for our Virtual Resource Center. The role involves handling inbound and outbound calls from hospitals, patients, providers, and consumers, using the nursing process to assess and respond to patient needs.

The RN will follow CHI Health protocols to provide accurate information and act as a consumer advocate. To be considered, candidates must reside in the Omaha metro area/Council Bluffs and hold an active RN license with BLS certification.