Connection Center RN

CHI; Omaha (NE); Remote; USD 59,000 - 85,000; Full time

Job summary

The Connection Center Virtual RN at CHI Health Clinic provides nursing-led telephone and computer-based coordination for inbound and outbound communications among hospitals, patients, providers and consumers. This remote role requires Omaha metro residency and an active RN license in the state, with 3+ years of RN experience and 1–3 years of triage experience.

You will follow approved protocols, conduct triage calls, document thoroughly, and support call center quality metrics.

Qualifications

• Must hold an active RN license valid in the state.
• Graduate of an accredited nursing program.
• Minimum 3 years RN experience.
• 1-3 years triage experience strongly preferred.
• BLS certification from the American Heart Association required.

Responsibilities

• Perform telephone triage for patients.
• Use nursing process to collect data with interview/communication.
• Work within CHI Health protocols to provide information to patients and consumers.
• Handle inbound calls from patients, pharmacies and healthcare entities.
• Make outbound calls to notify patients of results per protocol.
• Advocate for consumers and address needs to appropriate resources.
• Follow medication refill protocols.
• Maintain quality benchmarks and accurate nursing documentation.
• Adhere to workforce schedules to meet call center metrics.

Skills

RN license

3+ years RN experience

Triage experience

BLS certification

Communication skills

Education

Graduate of an accredited nursing program

Job description

Job Summary And Responsibilities

The Connection Center Virtual RN at the Virtual Resource Center uses telephone and computer interaction facilitating inbound and outbound communications from hospitals, patients, providers and consumers.

• This position will be remote - MUST living within the Omaha Metro / Council Bluffs location to be considered for the role. Out of state applications will NOT be accepted.**
• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.

Job Summary And Responsibilities

The Connection Center Virtual RN at the Virtual Resource Center uses telephone and computer interaction facilitating inbound and outbound communications from hospitals, patients, providers and consumers.

Job Requirements

• This position will be remote - MUST living within the Omaha Metro / Council Bluffs location to be considered for the role. Out of state applications will NOT be accepted.**
• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.

Required

• Current Registered Nurse (RN) license that allows you to practice in our state
• Graduate of an accredited nursing program
• Must have 3+ years of RN experience
• At least 1-3 years of triage experience strongly preferred
• Basic Life Support (BLS) from the American Heart Association required

Where You'll Work

From primary to specialty care, as well as walk‑in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$42.76 - $62.00 /hour