Remote RN: Tele-Triage & Patient Support

CHI; Omaha (NE); Remote; USD 59,000 - 85,000; Full time

Job summary

The Connection Center Virtual RN at CHI Health Clinic provides nursing-led telephone and computer-based coordination for inbound and outbound communications among hospitals, patients, providers and consumers. This remote role requires Omaha metro residency and an active RN license in the state, with 3+ years of RN experience and 1–3 years of triage experience.

You will follow approved protocols, conduct triage calls, document thoroughly, and support call center quality metrics.

Qualifications

• Must hold an active RN license valid in the state.
• Graduate of an accredited nursing program.
• Minimum 3 years RN experience.
• 1-3 years triage experience strongly preferred.
• BLS certification from the American Heart Association required.

Responsibilities

• Perform telephone triage for patients.
• Use nursing process to collect data with interview/communication.
• Work within CHI Health protocols to provide information to patients and consumers.
• Handle inbound calls from patients, pharmacies and healthcare entities.
• Make outbound calls to notify patients of results per protocol.
• Advocate for consumers and address needs to appropriate resources.
• Follow medication refill protocols.
• Maintain quality benchmarks and accurate nursing documentation.
• Adhere to workforce schedules to meet call center metrics.

Skills

RN license

3+ years RN experience

Triage experience

BLS certification

Communication skills

Education

Graduate of an accredited nursing program

Job description

The Connection Center Virtual RN at CHI Health Clinic provides nursing-led telephone and computer-based coordination for inbound and outbound communications among hospitals, patients, providers and consumers. This remote role requires Omaha metro residency and an active RN license in the state, with 3+ years of RN experience and 1–3 years of triage experience.

You will follow approved protocols, conduct triage calls, document thoroughly, and support call center quality metrics.