Virtual RN Triage Specialist (Remote – Omaha Metro)

Catholic Health Initiatives; Omaha (NE); Remote; USD 59.000 - 85.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

Catholic Health Initiatives is seeking a Connection Center Virtual RN to handle inbound/outbound calls, triage patients, and provide guidance based on nursing protocols. This remote role requires you to reside in the Omaha metro area and practice under CHI Health protocols.

You will engage with hospitals, patients, providers, and consumers, ensuring accurate documentation and adherence to quality benchmarks while meeting schedule-based call center targets.

Qualifikationen

• Current Registered Nurse (RN) license that allows you to practice in our state.
• Graduate of an accredited nursing program.
• Must have 3+ years of RN experience.
• 1–3 years of triage experience strongly preferred.
• Basic Life Support (BLS) from the American Heart Association required.

Aufgaben

• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data; requires interview/communication, critical thinking and problem solving to licensure level.
• Follow protocols approved by CHI Health to provide information to patients and consumers.
• Accept inbound calls from patients, pharmacies and other healthcare entities.
• Perform outbound calls to notify patients of reviewed lab and imaging results according to protocols and chart review.
• Act as a consumer advocate by addressing problems or communicating consumer needs to appropriate resources.
• Follow medication refill protocols and act accordingly.
• Maintain accurate nursing documentation and adhere to workforce schedules to support call center metrics.

Kenntnisse

Telephone triage

Nursing process

Critical thinking

Patient communication

Consumer advocacy

Call center metrics

Ausbildung

RN license

Accredited nursing program

Jobbeschreibung

Catholic Health Initiatives is seeking a Connection Center Virtual RN to handle inbound/outbound calls, triage patients, and provide guidance based on nursing protocols. This remote role requires you to reside in the Omaha metro area and practice under CHI Health protocols.

You will engage with hospitals, patients, providers, and consumers, ensuring accurate documentation and adherence to quality benchmarks while meeting schedule-based call center targets.